Sell us Your Cards Policy

1. Overview

We purchase Pokémon card singles from customers based on current market value and internal demand. This policy outlines what we buy, how the process works, and how payments are handled.

2. Accepted Items

We currently accept the following Pokémon products:

• Single Cards (raw/ungraded)
  

We reserve the right to reject any item based on condition, authenticity, or current inventory needs.

3. Pricing & Offer Rate

• The percentage of market price that we pay varies based on a number of conditions, including but not limited to:
  • Card value;
  • Current market outlook;
  • Deemed card liquidity/turnover; and
  • Current inventory supply.
• The maximum percentage of market price we will pay is 70%
• Market price is determined using a combination of recently sold transactions across major marketplaces.

4. Selling Process

Step 1: Send us the details

• Customers must submit a list of items they wish to sell.
• Submission details must include:
  • Card name
  • Card number
  • Card set
  • Condition (NM, LP, MP, HP)
• We will review the submission and provide indicative pricing.

Step 2: Take some photos

• Take clear photos of the front and back of each card and email them through to:  contact@pyrocollectables.com.au

Step 3: Send your cards

• We will provide a revised price based on our best assessment of the pictures the customer has provided. 
• If the customer accepts the revised price, we will provide shipping information for the customer to send their cards.

Step 4: Pay day

• We will confirm receipt of the cards via email against the submission details.
• We will assess card authenticity and condition accuracy against the submission details.
  • We reserve the right to reject any and all cards that are deemed to be not authentic or genuine. 
  • We reserve the right to adjust the final offer, in the event that the verified card conditions differ when compared to the submission details.
• A final offer is calculated based on the verified condition and current market value.
• The final offer will be submitted within 3 working days of confirmed receipt of the cards.

5. Shipping Guidelines

To ensure safe delivery, customers must ship their cards following these requirements:

• Cards in individual penny sleeves and top loaders, or semi-rigid card holders, secured to a cardboard backing, inside a parcel box or official domestic tracked envelope.
  • Team bags recommended for grouping and water proofing but are not mandatory.
• Tracking is mandatory on all submissions.
  • Postage costs are to be paid by the customer.
• Signature on delivery is recommended for high-value shipments
• We do not take responsibility for any lost or damaged items, for the avoidance of doubt, customers bear the liability for lost or damaged items.

6. Payment

Payment Methods:

• Bank transfer or PayID
  

Payment Timeline:

• Payments are made within 1–3 business days after the final offer has been accepted and the payment details have been provided.

7. Returns

• If you decline the final offer, items will be returned via tracked postage at the customer's expense.
  • Pyro Collectables will issue an invoice with 30 day payment terms, equal to the cost incurred to return the cards.
  • If the return postage invoice is not paid by the invoice due date, all held cards become the property of Pyro Collectables and a no longer subject to return.

8. Fraud & Authenticity

• We do not accept counterfeit or altered cards.
• Any suspicious items may be rejected and returned at the customer's expense as outlined in section 7.
• We reserve the right to refuse service to anyone attempting to sell fraudulent items.

9. Changes to Policy

We reserve the right to update this policy at any time without prior notice.